TERMS AND CONDITIONS

1. Introduction

Welcome to Gamster ("Gamster", "we", "our", or "us"), a gaming platform and Minecraft network operated by IQEXPRESSION SOFTWARE SRL, a company incorporated under the laws of Romania.

These Terms and Conditions ("Terms") govern your access to and use of the Gamster website, Minecraft servers, online store, Discord server, forums, and all other services operated under the Gamster brand (collectively, the "Services").

IQEXPRESSION SOFTWARE SRL is the provider and operator of the Services and the Digital Products made available for use within the Gamster network.

Transactions completed through the Gamster Store are processed by independent third-party payment providers and Merchants of Record, as applicable to the selected payment method and region. Those providers are responsible for processing sales transactions, collecting payments, issuing invoices where applicable, handling payment disputes, refunds, and other payment-related legal obligations in accordance with their own terms and applicable laws.

By accessing or using any of our Services, creating an account, connecting to our servers, or obtaining Digital Products through the Gamster Store, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue using our Services.

2. Definitions

For the purposes of these Terms:

"Gamster", "we", "our", or "us" means IQEXPRESSION SOFTWARE SRL and the Services operated under the Gamster brand.

"Services" means the Gamster website, Minecraft servers, online store, Discord server, forums, support services, and any other official platforms operated by IQEXPRESSION SOFTWARE SRL.

"Store" means the official Gamster online platform through which Digital Products are made available.

"Digital Products" means virtual content made available for use within the Gamster network, including but not limited to ranks, coins, keys, crates, bundles, cosmetics, permissions, virtual items, and other in-game benefits.

"Merchant of Record" means the independent third-party entity responsible for processing the commercial transaction, collecting payment, complying with applicable tax and consumer protection obligations, issuing invoices where applicable, processing refunds, and handling payment-related disputes.

"Payment Provider" means any third-party payment processor or Merchant of Record used to complete a transaction, including but not limited to Tebex, Stripe Managed Payments, Paysafecard, or their affiliated entities, depending on the selected payment method and jurisdiction.

"User", "Player", or "Customer" means any individual who accesses or uses the Services.

3. Eligibility

To access the Services or obtain Digital Products, you must be at least sixteen (16) years of age. If you are under sixteen (16), you may only use the Services with the consent and under the supervision of a parent or legal guardian, where permitted by applicable law.

By using the Services, you represent and warrant that you satisfy these eligibility requirements.

4. Acceptance of these Terms

By accessing or using any Gamster Service, you confirm that:

you have read these Terms;
you understand these Terms;
you agree to comply with these Terms;
you agree to comply with all additional rules, policies, and community guidelines published by Gamster.

Failure to comply with these Terms may result in the suspension or permanent termination of your access to the Services where permitted by these Terms.

5. User Accounts

You are solely responsible for maintaining the security of your Minecraft account and any other account used to access the Services.

You agree to:

keep your login credentials confidential;
use strong and unique passwords;
never share your account with another person;
avoid using unauthorized software, modifications, or services that may compromise your account.

IQEXPRESSION SOFTWARE SRL shall not be responsible for any loss of access, Digital Products, virtual items, gameplay progress, or other damages resulting from:

compromised accounts;
phishing attacks;
malware or malicious software;
unsafe modifications;
account sharing;
negligence by the account owner.

If you permanently lose access to your Minecraft account for any reason, including forgotten credentials, account theft, enforcement actions by Mojang or Microsoft, or account deletion, IQEXPRESSION SOFTWARE SRL is under no obligation to transfer Digital Products or in-game benefits to another account.

Digital Products remain associated with the Minecraft account for which they were originally activated and are not transferable between accounts unless expressly approved by IQEXPRESSION SOFTWARE SRL.

6. Digital Products

Digital Products made available through the Gamster Store are digital licences intended exclusively for use within the Gamster network.

Digital Products:

are virtual goods or digital services only;
have no real-world monetary value;
are provided under a limited, revocable, non-exclusive, and non-transferable licence;
do not transfer ownership of any intellectual property;
may only be used within the Gamster network.

Users are solely responsible for ensuring that the correct Minecraft username is provided before completing a transaction.

IQEXPRESSION SOFTWARE SRL is not responsible for Digital Products activated on an incorrect account due to customer error, incorrect usernames, account ownership disputes, username changes, account migrations, or similar circumstances.

7. Payments

Commercial transactions completed through the Gamster Store are processed exclusively by independent third-party Payment Providers and Merchants of Record.

Depending on the selected payment method and region, transactions may be processed through Tebex, Stripe Managed Payments, Paysafecard, or other authorised payment providers.

IQEXPRESSION SOFTWARE SRL does not act as the Merchant of Record, does not process payment transactions, does not collect payment card information, and does not store banking details or payment credentials.

IQEXPRESSION SOFTWARE SRL receives only the information necessary to determine whether a transaction has been successfully completed so that the corresponding Digital Products can be activated.

Payments for Digital Products are accepted exclusively through the official Gamster Store and the authorised Payment Providers listed in these Terms. IQEXPRESSION SOFTWARE SRL does not request, solicit, or accept payments through any other channel, including but not limited to direct transfers, personal payment accounts, or third-party arrangements. Any payment made outside the official Store and its authorised Payment Providers is not connected to the Services and is not received by IQEXPRESSION SOFTWARE SRL.

Accordingly, IQEXPRESSION SOFTWARE SRL cannot:

verify pending transactions;
approve or reject payment authorisations;
investigate banking delays;
modify the status of a payment;
issue invoices on behalf of the Merchant of Record;
process refunds;
investigate chargebacks;
access fraud prevention systems operated by payment providers;
retrieve payment credentials or banking information.

Any matter relating to billing, invoices, taxes, VAT, payment verification, duplicate charges, declined transactions, pending payments, refunds, chargebacks, payment disputes, or other payment-related legal issues must be addressed directly to the applicable Merchant of Record or Payment Provider responsible for processing the transaction.

Gamster Support may assist with the activation or delivery of Digital Products after a successful transaction but cannot intervene in payment systems or commercial processes operated by third-party Merchants of Record.

8. Prices and Currency

Unless otherwise stated, prices displayed within the Store are shown in Euro (EUR).

Final transaction amounts, taxes, currency conversions, payment fees, and invoicing are determined by the applicable Merchant of Record or Payment Provider in accordance with its own policies and applicable law.

IQEXPRESSION SOFTWARE SRL is not responsible for exchange rates, banking fees, payment processing fees, taxes collected by the Merchant of Record, or any additional charges imposed by financial institutions.

9. Fraud Prevention

IQEXPRESSION SOFTWARE SRL reserves the right to suspend, delay, or refuse activation of Digital Products where there is a reasonable suspicion of fraud, abuse, unauthorized activity, or a violation of these Terms.

We may cooperate with the applicable Merchant of Record, payment providers, financial institutions, and competent authorities where fraudulent activity is suspected.

Any attempt to circumvent payment verification systems, abuse payment methods, exploit promotional offers, or engage in fraudulent activity may result in suspension or permanent termination of access to the Services, without prejudice to any action that may be taken by the Merchant of Record or the applicable authorities.

10. Delivery of Digital Products

Digital Products are generally activated automatically after the applicable Merchant of Record or Payment Provider confirms that the transaction has been successfully completed.

Activation times may vary depending on payment verification, payment method, technical maintenance, server availability, fraud prevention procedures, or other circumstances outside the control of IQEXPRESSION SOFTWARE SRL.

In certain situations, manual review or intervention may be required before Digital Products can be activated.

IQEXPRESSION SOFTWARE SRL cannot activate Digital Products until a successful transaction confirmation has been received from the applicable Merchant of Record or Payment Provider.

If a transaction has been successfully completed but the corresponding Digital Products have not been activated within a reasonable period, please contact Gamster Support before contacting the Merchant of Record or initiating a payment dispute. We will verify whether the transaction confirmation has been received and assist with the activation of your Digital Products where appropriate.

11. Refund Policy

Commercial transactions completed through the Gamster Store are processed by independent Merchants of Record or Payment Providers.

Accordingly, all refund requests, billing enquiries, invoice corrections, VAT-related requests, payment disputes, and other payment-related legal matters are handled by the applicable Merchant of Record responsible for the transaction.

IQEXPRESSION SOFTWARE SRL is not the Merchant of Record and therefore cannot approve, reject, process, or issue refunds for completed payment transactions.

If you wish to request a refund, you must submit your request directly to the Merchant of Record or Payment Provider that processed your transaction. Refund eligibility, processing times, and applicable conditions are governed by that provider's terms, policies, and applicable law.

Nothing in these Terms limits any mandatory consumer rights provided under applicable law.

12. Product Exchanges

A Product Exchange is not a refund and relates solely to the Digital Products or services provided within the Gamster network.

If you accidentally obtain the wrong Digital Product, you may request an exchange by contacting Gamster Support within twenty-four (24) hours of the transaction.

Where technically possible and at the sole discretion of IQEXPRESSION SOFTWARE SRL, the originally activated Digital Product may be replaced with another Digital Product, provided that:

only one exchange request is submitted for the same transaction;
the originally activated Digital Product has not been substantially used or consumed;
the replacement Digital Product is of equal or greater value, with any applicable difference being paid through the Store;
the request is submitted within twenty-four (24) hours of the completed transaction.

Product Exchanges concern only the activation or replacement of Digital Products within the Gamster Services and do not affect the underlying commercial transaction processed by the Merchant of Record.

13. Chargebacks and Payment Disputes

If you believe that a payment has been processed incorrectly, please first contact the applicable Merchant of Record or Payment Provider responsible for your transaction, as only that entity has access to the payment systems, transaction records, and billing information necessary to investigate the matter.

Gamster Support may assist with questions regarding the activation or delivery of Digital Products but cannot investigate payment authorisations, banking issues, invoices, refunds, fraud checks, or chargeback procedures.

Where a chargeback or payment dispute results in the cancellation or reversal of a completed transaction, IQEXPRESSION SOFTWARE SRL reserves the right to suspend or revoke the associated Digital Products until the matter has been resolved.

Fraudulent or abusive chargebacks, including attempts to retain Digital Products after a payment has been reversed, may result in:

suspension or permanent termination of access to the Services;
removal of Digital Products associated with the reversed transaction;
refusal to activate future Digital Products;
any other action permitted under applicable law.

Nothing in this section prevents customers from exercising their statutory rights or any rights granted by the applicable Merchant of Record.

14. Product Availability and Changes

Gamster is continuously developed and improved.

IQEXPRESSION SOFTWARE SRL reserves the right to modify, rebalance, replace, suspend, discontinue, or remove any Digital Product, feature, package, cosmetic, reward, permission, or in-game benefit where reasonably necessary for gameplay balancing, technical improvements, economic adjustments, security, anti-abuse measures, or operational reasons.

The activation of a Digital Product does not guarantee that its features, benefits, or availability will remain unchanged indefinitely.

If a game mode, feature, package, or Digital Product is discontinued, IQEXPRESSION SOFTWARE SRL is not required to provide a replacement, transfer, or alternative benefit unless required by applicable law or expressly stated otherwise.

15. Server Rules

All users must comply with the official Gamster Server Rules, Community Guidelines, and any additional policies published by IQEXPRESSION SOFTWARE SRL.

Failure to comply with these rules may result in disciplinary action, including but not limited to:

warnings;
temporary suspensions;
permanent bans;
removal of Digital Products or permissions;
restriction of access to specific Services.

Disciplinary measures relating to the use of the Services do not affect the commercial transaction processed by the applicable Merchant of Record.

16. Suspension and Termination

IQEXPRESSION SOFTWARE SRL may suspend, restrict, or permanently terminate access to the Services where a user:

violates these Terms;
violates the Server Rules or Community Guidelines;
engages in fraudulent or abusive behaviour;
attempts to exploit bugs or vulnerabilities;
compromises the integrity, security, or stability of the Services;
harasses, threatens, or abuses staff members or other users;
engages in conduct that negatively affects the Gamster community.

Where appropriate, such measures may be applied without prior notice.

The suspension or termination of access to the Services does not automatically entitle the user to a refund, as refund decisions remain the responsibility of the applicable Merchant of Record in accordance with its own policies and applicable law.

17. Sponsor Gift Card Policy

Certain Sponsor transactions may qualify for a promotional Gift Card issued by IQXPRESSION SOFTWARE SRL, subject to the conditions set out in this policy.

The Gift Card is a promotional benefit provided by IQXPRESSION SOFTWARE SRL and is not a refund, reimbursement, or reversal of the underlying transaction.

Eligibility and Claim Period

To be eligible to claim the Gift Card, the customer must:

be the original recipient of the activated Sponsor package;
submit a claim through a Gamster Support ticket within seven (7) calendar days from the date of the transaction;
provide any information reasonably required by Gamster to verify the eligibility of the claim;
ensure that the transaction has not been refunded, reversed, charged back, or otherwise disputed.

The Gift Card claim may be submitted only once for each eligible Sponsor transaction.

Once a Gift Card claim has been submitted and processed, no additional claim may be made for the same transaction.

Expiration of the Claim

The seven (7) calendar-day period is a strict claim period.

If the customer does not submit a valid Gift Card claim within seven (7) calendar days from the date of the transaction, or if the claim does not meet the eligibility requirements stated in this policy, the right to claim the Gift Card shall expire.

After the claim period has expired, the customer shall no longer be entitled to request or receive a Gift Card in relation to that transaction.

Any amount associated with an eligible Sponsor transaction for which no valid claim has been submitted within the applicable seven (7) calendar-day period will remain as a Sponsor contribution to the Gamster server and will not be converted into a Gift Card.

Gift Card Validity

Each Gift Card issued under this policy is valid for twelve (12) months from the date on which the Gift Card is created or issued.

The expiration date of the Gift Card will be determined based on its creation or issuance date. Once the twelve (12) month validity period has expired, the Gift Card will automatically become invalid and may no longer be redeemed, extended, exchanged, refunded, or replaced.

Customers are responsible for using their Gift Card before its expiration date.

Gift Card Conditions

Only one Gift Card may be issued for each eligible Sponsor transaction.

Gift Cards issued under this policy:

are non-transferable;
have no cash value;
cannot be exchanged for cash or refunded;
may only be claimed by the original customer;
may only be used in accordance with the conditions established by Gamster;
expire twelve (12) months after their creation or issuance date.

This promotional policy relates exclusively to services provided by IQXPRESSION SOFTWARE SRL and does not modify or replace the refund, billing, payment, or dispute policies of the applicable Merchant of Record.

Any refund, chargeback, payment dispute, or other matter concerning the underlying transaction must be addressed to the applicable Merchant of Record or Payment Provider responsible for processing that transaction.

18. Intellectual Property

All content made available through the Services, including but not limited to text, graphics, logos, icons, images, software, plugins, configurations, databases, designs, audio, video, trademarks, branding, Digital Products, and other intellectual property, is owned by or licensed to IQEXPRESSION SOFTWARE SRL unless otherwise stated.

Subject to these Terms, users are granted a limited, revocable, non-exclusive, and non-transferable licence to access and use the Services solely for their intended personal purpose.

You may not copy, reproduce, distribute, modify, reverse engineer, decompile, exploit, sell, sublicense, or otherwise use any part of the Services without our prior written permission.

Nothing contained in these Terms transfers ownership of any intellectual property rights to the user.

19. Discord Roles Policy

Certain Digital Products available through the Gamster Store may include a corresponding role or roles on the official Gamster Discord server as an additional promotional benefit.

Discord roles are provided solely as a bonus benefit associated with eligible Store products. They are not sold as standalone products, do not constitute a separate service, and are not guaranteed to be available independently from the qualifying Store product.

Discord roles are not mandatory benefits and IQXPRESSION SOFTWARE SRL is under no obligation to provide a Discord role unless the applicable Store product expressly includes such a benefit.

Discord Account Linking

To be eligible to claim an included Discord role, the user must link their Discord account to the Gamster Store before completing the applicable transaction.

Users are responsible for ensuring that they are logged into the correct Discord account when linking their account to the Store.

If the Discord account is not linked to the Gamster Store before the transaction is completed, the Discord role may not be automatically associated with the transaction.

Claim Process

Eligible users will receive the necessary claim information by email following the successful completion of the applicable transaction.

The email may contain a unique token and the required command or instructions necessary to claim the corresponding Discord role.

The Discord role must be claimed directly on the official Gamster Discord server using the provided token and the required command.

Discord roles are never assigned manually by Gamster staff. Users must complete the designated claim process themselves.

Tokens are unique to the applicable transaction and must not be shared with other users.

Eligibility Requirements

A user may claim a Discord role only if:

the corresponding Store product includes the Discord role as a bonus benefit;
the user's Discord account has been properly linked to the Gamster Store;
the user has received the required claim information and token;
the user does not have any active sanctions on the Gamster Discord server;
the user complies with the official Gamster Discord Server Rules and Community Guidelines.

Gamster reserves the right to refuse or prevent a Discord role claim where the user has an active sanction or otherwise fails to comply with the Discord Server Rules.

Discord Server Rules

All users claiming or using a Gamster Discord role must comply with the official Gamster Discord Server Rules and Community Guidelines.

The role is a privilege associated with the user's eligibility and may be removed, suspended, or revoked if the user violates the Discord Server Rules or receives a sanction that makes them ineligible to hold the role.

Removal or revocation of a Discord role does not constitute a refund, cancellation, or reversal of the underlying Store transaction.

No Manual Assignment

Discord roles covered by this policy are distributed exclusively through the automated claim system.

Gamster staff will not manually assign, restore, transfer, or otherwise provide these roles outside the official claim process, except where IQXPRESSION SOFTWARE SRL determines that a technical error within its systems caused the claim process to fail.

Users are therefore responsible for completing the required account-linking and claim process correctly.

Technical Issues

If a user has completed a valid transaction and believes that they have not received the required claim information or token, they may contact Gamster Support for assistance with the technical aspects of the claim process.

Gamster Support may verify the transaction and the user's eligibility, but support does not constitute manual assignment of the Discord role.

The availability and functionality of Discord itself are subject to the policies and technical operation of Discord and are outside the control of IQXPRESSION SOFTWARE SRL.

20. Mojang Disclaimer

Gamster is an independent Minecraft community.

Gamster is not affiliated with, endorsed by, sponsored by, or approved by Mojang AB, Microsoft Corporation, or any of their affiliates.

"Minecraft" is a trademark of Mojang AB. All trademarks, service marks, logos, and brand names remain the property of their respective owners.

21. Third-Party Services

The Services may rely upon or integrate with third-party platforms and providers, including but not limited to:

CraftingStore;
Tebex;
Stripe Managed Payments;
Paysafecard;
Discord;
Mojang;
Microsoft.

Transactions processed through the Gamster Store are subject not only to these Terms but also to the applicable terms, policies, and legal requirements of the relevant Merchant of Record or Payment Provider responsible for the transaction.

IQEXPRESSION SOFTWARE SRL is not responsible for the availability, performance, security, or policies of third-party platforms or payment providers.

22. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by applicable law, IQEXPRESSION SOFTWARE SRL makes no warranty or representation, whether express or implied, regarding:

uninterrupted availability of the Services;
uninterrupted access to the Minecraft servers;
error-free operation;
compatibility with every device, operating system, or software configuration;
continuous availability of any specific Digital Product or in-game feature.

Technical interruptions, maintenance, software updates, security measures, network failures, or third-party service outages may affect the availability of the Services.

23. Limitation of Liability

To the fullest extent permitted by applicable law, IQEXPRESSION SOFTWARE SRL shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to the use of the Services.

This includes, without limitation:

server downtime;
gameplay interruptions;
loss of virtual items;
loss of Digital Products;
loss of gameplay progress;
unauthorized access to user accounts;
data loss;
technical failures;
delays caused by third-party service providers;
failures of payment providers or Merchants of Record.

IQEXPRESSION SOFTWARE SRL shall not be liable for decisions, actions, delays, payment processing, refunds, invoices, taxes, chargebacks, or any other commercial or legal matters handled by the applicable Merchant of Record or Payment Provider.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

24. Force Majeure

IQEXPRESSION SOFTWARE SRL shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances include, but are not limited to:

natural disasters;
acts of war or terrorism;
cyberattacks or DDoS attacks;
internet or telecommunications outages;
failures of hosting providers;
failures of cloud infrastructure;
failures of payment providers or Merchants of Record;
governmental actions;
labour disputes;
pandemics;
power outages;
failures affecting Minecraft, Mojang, Microsoft, or other third-party services upon which the Services depend.

25. Privacy

The collection and processing of personal information by IQEXPRESSION SOFTWARE SRL is governed by the Gamster Privacy Policy.

Personal information required for payment processing is collected and processed independently by the applicable Merchant of Record or Payment Provider in accordance with its own Privacy Policy and applicable legal obligations.

IQEXPRESSION SOFTWARE SRL does not receive or store payment card information, banking credentials, or other sensitive payment data processed during commercial transactions.

26. Amendments

IQEXPRESSION SOFTWARE SRL reserves the right to amend, modify, or update these Terms at any time.

Updated versions become effective upon publication unless otherwise stated.

Your continued use of the Services following any amendment constitutes acceptance of the revised Terms.

27. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

28. Entire Agreement

These Terms, together with the Privacy Policy, Impressum, and any additional policies published by IQEXPRESSION SOFTWARE SRL, constitute the entire agreement between you and IQEXPRESSION SOFTWARE SRL regarding the use of the Services.

To the extent that any commercial transaction is governed by the terms of the applicable Merchant of Record or Payment Provider, those terms shall additionally apply to the payment transaction itself.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Romania.

Any dispute relating to the provision or use of the Services by IQEXPRESSION SOFTWARE SRL shall be subject to the exclusive jurisdiction of the competent courts of Romania, unless mandatory consumer protection legislation provides otherwise.

Disputes concerning payment transactions, refunds, invoices, taxation, billing, chargebacks, or other payment-related legal matters shall be handled in accordance with the terms and legal procedures of the applicable Merchant of Record or Payment Provider.

30. Contact Information

If you have questions regarding the Services or these Terms, you may contact IQEXPRESSION SOFTWARE SRL using the following details:

IQEXPRESSION SOFTWARE SRL

Registered Address:
Str. Inv. Gh. Popescu 73
137243, Dâmbovița
Romania

Company Registration Number (CUI): 43441850

VAT Number: RO54381451

Email: [email protected]

Website: https://gamster.org

Gamster Support can assist with matters relating to the operation of the Services, Digital Products, account issues, and technical support.

For all matters relating to payments, billing, invoices, VAT, payment verification, refunds, chargebacks, payment disputes, or other commercial transaction issues, you must contact the applicable Merchant of Record or Payment Provider responsible for processing your transaction, as IQEXPRESSION SOFTWARE SRL is not a party to the payment processing relationship and cannot modify or intervene in those processes.